Terms of service
Last updated: 24 July 2026
Welcome to Boujee. These Terms of Service apply to your use of our website and any products purchased through our online store.
In these Terms, “Boujee.”, “we”, “us” or “our” means Boujee., trading as Boujee.
By accessing or using our website, or purchasing products from us, you agree to these Terms of Service. If you do not agree to these Terms, please do not use our website or purchase products from us.
1. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the website.
You must not use our website to:
- Engage in fraudulent or unlawful activity;
- Attempt to gain unauthorised access to our website or systems;
- Introduce viruses, malware or other harmful material;
- Copy, reproduce or commercially exploit our website content without permission; or
- Interfere with the security or operation of our website.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, specifications and pricing displayed on our website are accurate.
However, colours may appear differently depending on your device or screen, and product packaging or specifications may vary slightly from images shown online.
We reserve the right to make changes to product specifications where reasonably necessary to improve our products.
Nothing in these Terms limits your rights under applicable consumer law.
3. Orders
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an order confirmation email confirming that we have received your order. This does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm that the products have been dispatched or otherwise expressly confirm acceptance of your order.
We reserve the right to cancel or refuse an order where:
- A product is unavailable;
- There has been an error in the product description or price;
- We suspect fraudulent or unauthorised activity;
- Payment cannot be processed; or
- We reasonably believe the order has been placed in breach of these Terms.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
4. Prices and Payment
All prices are displayed in the currency stated on our website and include applicable taxes where required by law.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
5. Shipping and Delivery
We ship to locations specified on our website.
Shipping costs and estimated delivery timeframes will be displayed at checkout or in our Shipping Policy.
Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, customs delays, weather events, public holidays and other unforeseen circumstances.
If your order arrives damaged, is significantly delayed or does not arrive, please contact us at hello@boujeehair.co.nz as soon as possible.
6. Returns, Refunds and Consumer Guarantees
Our Returns and Refunds Policy forms part of these Terms.
Nothing in these Terms or our Returns and Refunds Policy limits or excludes your rights under applicable consumer law.
For customers in New Zealand, your rights include protections under the Consumer Guarantees Act 1993.
For customers in Australia, your rights include protections under the Australian Consumer Law.
These laws provide consumers with certain guarantees and rights relating to products, including that products must meet applicable standards of quality, be fit for purpose and match their description.
Where a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.
We will not exclude, restrict or modify any consumer guarantee, warranty, right or remedy that cannot legally be excluded, restricted or modified.
7. Product Use and Safety
You must read and follow all instructions, warnings and safety information supplied with our products before use.
Our electrical products must only be used for their intended purpose and in accordance with the supplied instructions.
You must not use an electrical product if the cord, plug or appliance appears damaged, or attempt to modify or repair a product unless authorised by us or a qualified professional.
Failure to follow product instructions or misuse of a product may affect your ability to make a claim for damage caused by that misuse. This does not limit any rights you may have under applicable consumer law.
8. Intellectual Property
All content on this website, including the Boujee. name and logo, product names, photographs, videos, graphics, text, designs and other content, is owned by or licensed to Boujee. and is protected by applicable intellectual property laws.
You must not reproduce, copy, modify, distribute, publish or commercially exploit our content without our prior written permission.
9. User Content
If you submit content to us, including reviews, photographs, videos, testimonials or other material, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, edit and display that content for marketing and promotional purposes.
You confirm that you own or have permission to use the content and that it does not infringe another person's rights or applicable law.
10. Reviews and Testimonials
Reviews and testimonials represent the views and experiences of individual customers.
Results may vary between individuals depending on factors including hair type, hair condition, styling technique and other circumstances.
We do not guarantee that every customer will achieve identical results.
11. Website Availability
We aim to keep our website available and operating correctly but do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, shipping providers and social media platforms.
We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.
Your use of third-party services may be subject to the third party's own terms and conditions.
13. Limitation of Liability
To the maximum extent permitted by law, we are not liable for loss or damage arising from your misuse of a product, failure to follow product instructions, unauthorised modifications or repairs, or your use of the website.
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, warranty, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
For Australian customers, nothing in these Terms excludes, restricts or modifies the application of the Australian Consumer Law, including the consumer guarantees.
For New Zealand customers, nothing in these Terms excludes, restricts or modifies rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.
14. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
This may include natural disasters, extreme weather, fire, flood, power outages, strikes, pandemics, government restrictions, transport disruptions, supply chain disruptions or other unforeseen events.
This clause does not affect your rights under applicable consumer law.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected and used in accordance with our Privacy Policy and applicable privacy laws.
16. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a new “Last updated” date.
Changes will not affect rights or obligations that have already arisen before the updated Terms take effect.
17. Governing Law
These Terms are governed by the laws of New Zealand, except to the extent that mandatory consumer protection laws in Australia apply to an Australian customer.
Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under the laws of the country or jurisdiction in which they live.
18. Contact Us
If you have any questions about these Terms or your order, please contact us: hello@boujee.co.nz