Refund policy

Returns Policy

At Boujee, we want you to love your new 2-in-1 Air Straightener and feel confident when shopping with us.

We’re committed to providing helpful, friendly support if something isn’t quite right.

Change-of-Mind Returns

As we’re unable to accept products that have been opened or used, we do not offer returns or refunds for change-of-mind purchases.

This includes if you:

Change your mind after placing your order
Decide you no longer want or need the product
Order the wrong product
Find the product elsewhere at a lower price

We encourage you to read the product information carefully before placing your order. If you have any questions, please get in touch — we’re always happy to help.

Faulty or Damaged Products

We carefully check our products before they are sent out. However, if your Boujee product arrives damaged or develops a fault, please contact us so we can look into the issue and help find the right solution.

To help us assess your claim, please provide:

Your order number or proof of purchase
A brief description of the issue
Photos or videos showing the fault or damage, where possible

Depending on the issue, we may offer a repair, replacement or refund in line with your rights under applicable consumer law.

How to Return a Product

Please contact our customer support team before sending a product back. We’ll guide you through the next steps and provide return instructions if your return is approved.

We may ask for the product to be returned for inspection before a repair, replacement or refund is arranged.

Return Shipping Costs

If your product is confirmed to be faulty or does not meet the applicable consumer guarantees, return costs will be handled in accordance with applicable consumer law.

Your Consumer Rights

This policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law, or any other applicable consumer protection legislation.

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